Frequently Asked Questions
Clear answers about our Brands, delivery, returns, and care made simple.
Orders & Shopping
How do I place an order on the website?
Simply select your preferred product, size, and quantity, add it to your cart, and proceed to checkout.
Can I cancel my order after placing it?
Yes, orders can be cancelled within 24 hours of placing them. Once shipped, cancellation is not possible.
Can I modify my order after placing it?
Unfortunately, orders cannot be modified once placed. You’ll need to place a new order.
Can I add more items to an existing order?
No, items cannot be added to an already confirmed order.
Payments & Pricing
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD).
Can I use discount codes and offers?
Yes, valid coupon codes can be applied at checkout, subject to terms and conditions.
Is Cash on Delivery (COD) available?
Yes, COD is available on eligible pin codes across India.
Are there any additional charges apart from product price?
Shipping charges (if applicable) and taxes will be shown clearly at checkout.
Shipping & Delivery
Do you ship all over India?
Yes, we deliver to most locations across India.
What is the estimated delivery time?
Orders are usually delivered within [7-12] working days, depending on your location.
How can I track my order?
Once shipped, tracking details will be shared via SMS or email.
Can I change my delivery address after ordering?
Address changes are possible only before the order is shipped.
Returns, Exchanges & Refunds
What is your return policy?
Items can be returned within 2-3 days of delivery, provided they are unused and in original condition.
What if I receive a damaged or wrong product?
Please contact customer support with photos within 48 hours of delivery for a quick resolution.
Products & Sizing
What sizes are available?
Our products are available from XS to XXL (varies by product).
How do I choose the right size?
Refer to the size chart provided on each product page for accurate fitting.
Are product images accurate?
Yes, we strive for accuracy, but slight color variations may occur due to lighting or screen settings.
Do you offer customized clothing?
Currently, customization is not available.
Quality, Care & Brand Info
How should I care for my garments?
Care instructions are mentioned on the product page and garment label.
Are your products ethically sourced?
Yes, we work with trusted manufacturers following ethical and quality standards.
Contact & Support
How can I reach support?
We’re available Mon–Sat, 11:00 AM – 5:00 PM IST.
- Phone: +91 8530898026
- Email: teamavaiya@gmail.com
- WhatsApp: Chat with us
